Title:  Registration Specialist/Senior Registration Specialist

GENERAL DESCRIPTION OF JOB:

The Registration Specialist is an entry level position responsible for supporting the daily operations of the Voter Services Team in the Arapahoe County Clerk and Recorder’s Office. This position is responsible for providing excellent customer service while assisting with voter registration processing and upkeep of database integrity. The Registration Specialist must be able to complete assignments of basic scope or complexity with limited assistance.

DUTIES:

• Assist election customers at the counter, by telephone and by email by providing specific, complete and accurate information.
• Records, scans and processes documents into Colorado’s SCORE voter registration database.
• Works with voters in a professional and tactful manner to resolve complaints or concerns.
• Provides clerical and administrative support for the Section as needed.
• Receives, opens, and routes incoming mail.
• Keeps up to date on state, federal and local statutes, policies and guidelines.
• Assists with long and short-term projects, as assigned by the Voter Services Manager, such as Registration Reports, Registration Cancellations, National Change of Address, Petitions, High School Registrar outreach, Arapahoe confined voter outreach, voter hotline phone banks, and Election Letters.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Basic knowledge of Colorado’s laws and requirements related to voter registration, as well as knowledge of Colorado’s SCORE voter registration database
• Strong computer skills and advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
• Ability to attain certification by the Secretary of State as a Colorado Election Official.
• Demonstrated record of success as a customer service representative in a local government agency or similar organization.
• Demonstrated ability to plan, monitor and complete projects in a timely manner.
• Flexible, punctual, reliable and willing to work paid overtime if necessary.
• Effective verbal and written communication skills.
• Ability to engage with voters and coworkers in a professional, articulate and friendly manner.
• Ability to establish and maintain effective working relationships with fellow employees, the public, supervisors and other County officials.
• Ability to exercise tact and discretion in handling confidential information.
• Ability to apply critical thinking to analyze and evaluate data, policies and procedures.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• High school diploma or equivalent
• Preferred Education and Experience:
• Experience working within a County Clerk’s Office involving voter registration

Pre-Employment Additional Requirements:
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 90% of the time sitting and 10% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.