Title:  Recording Specialist (Aurora & Littleton Branches)

GENERAL DESCRIPTION OF JOB:

The Recording Specialist performs entry level administrative, and professional work in carrying out a comprehensive public facing service operation. This position specifically supports the work of the Recording specialists, which includes recording any documents, marriage licenses, passport renewals and the recording phone bank.

DUTIES:

• Assist Recording customers at the counter, by telephone and mail by providing specific, complete and accurate information.
• Records, scans and processes documents into the Recording financial system database.
• Works with customers in a professional and tactful manner to resolve complaints or questions.
• Assists with supporting new and developing employees by delivering on-the-job support; and communicating best practices to staff through engagement and discussions.
• Keeps up-to-date on state, federal and local statutes, policies and guidelines and incorporates new developments into on-the-job sharing with peers.
• Supports long and short term projects, as assigned by the Recording Manager, such as providing support to other recording specialists, coordinating service coverage, ensuring goals/workloads are being met and making recommendations into process/policy efficiencies.
• Responsible for their daily cash drawer reconciliation process.
• Provides clerical and administrative support for the Division as needed.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Organized - Can marshal resources (people, funding, material, and support) to get things done
• Service First - Improve customer experience; enhance quality of life; improve trust in government
• Teamwork - Cooperates with others to achieve goals and overall work objectives
• Adaptability - Responds to changing circumstances by being innovative and altering behavior
• Detail Oriented - Accurately checking processes, tasks and data

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Any equivalent combination of education and work experience that satisfy the requirements of the job;
• At least 1 year of relevant experience; and/or
• HS diploma or GED

Preferred Education and Experience

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• At least 1 year of recording experience

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI)
• background check

Post Employment Requirements

• Must be able to work nights and weekends based on business need
• Work locations and facilities are subject to change based on business need

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.
• Hybrid work opportunities available per approval

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 70% of the time sitting and 30% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.