Title:  Motor Vehicle Specialist/Senior Motor Vehicle Specialist (Littleton Branch)

GENERAL DESCRIPTION OF JOB:

The Motor Vehicle Specialist performs entry level administrative, and professional work in carrying out a comprehensive public facing service operation. This position specifically supports the work of the Motor Vehicle specialists, which includes vehicle titling, vehicle registration and customer service.

DUTIES:

• Assist Motor Vehicle customers at the counter, by telephone and mail by providing specific, complete and accurate information.
• Records, scans and processes documents into Colorado’s DRIVES financial vehicle database.
• Works with customers in a professional and tactful manner to resolve complaints or questions.
• Assists with supporting new and developing employees by delivering on-the-job support; and communicating best practices to staff through engagement and discussions.
• Keeps up to date on state, federal and local statutes, policies and guidelines and incorporates new developments into on-the-job sharing with peers.
• Supports long and short term projects, as assigned by their Motor Vehicle Supervisor, such as providing support to other motor vehicle specialists, coordinating service coverage, ensuring goals/workloads are being met and making recommendations into process/policy efficiencies.
• Responsible for their daily cash drawer reconciliation process.
• Provides clerical and administrative support for the Division as needed.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Ability to read, understand, and interpret state statues, regulations, and procedures applicable to the Motor Vehicle division.
• Ability to become proficient in using and understanding the functions of the computerized Motor Vehicle system.
• Ability to understand and follow oral and written instructions.
• Ability to research multiple sources for information.
• Ability to memorize information and handle cash with a high degree of accuracy.
• Ability to multitask in a high stress environment is essential.
• Effective verbal and written communications.
• Knowledge of and proficiency in the use of personal computer equipment and software such as MS Word, Excel, and Outlook
• Flexible, punctual, reliable, and willing to work paid overtime if necessary.
• Ability to engage with customers and coworkers in a professional, articulate, and friendly manner.
• Ability to establish and maintain effective working relationships with fellow employees, the public, and supervisors.
• Ability to exercise tact and discretion in handling confidential information.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Any equivalent combination of education and work experience that satisfy the requirements of the job;
• 1+ year of work experience
• HS diploma or GED

Preferred Education and Experience:

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• 1+ year of motor vehicle experience

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

Post-Employment Requirements:

• Must be able to work nights and weekends based on business need
• Work locations and facilities are subject to change based on business need

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

 The following are some of the physical demands commonly associated with this position.

• Spends 70% of the time sitting and 30% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.