Title:  Motor Vehicle Lead (Littleton Branch)

GENERAL DESCRIPTION OF JOB:

The Motor Vehicle Service Lead performs leadership level administrative, and professional work in carrying out a comprehensive public facing service operation. This position specifically leads and supports the work of the Motor Vehicle specialists, which includes vehicle titling, vehicle registration and customer service.

DUTIES:

• Assist Motor Vehicle customers at the counter, by telephone and mail by providing specific, complete and accurate information.
• Records, scans and processes documents into Colorado’s DRIVES financial vehicle database.
• Works with customers in a professional and tactful manner to resolve complaints or questions.
• Leads and supports new and developing employees by delivering on-the-job support; and communicating best practices to staff through engagement and discussions.
• Keeps up to date on state, federal and local statutes, policies and guidelines and incorporates new developments into on-the-job sharing with peers.
• Leads long and short term projects, as assigned by their Motor Vehicle Supervisor, such as providing support to other motor vehicle specialists, coordinating service coverage, ensuring goals/workloads are being met and making recommendations into process/policy efficiencies.
• Responsible for leading their teams’ daily cash drawer reconciliation process.
• Responsible for leading their teams’ lobby intake, customer traffic flow.
• Provides clerical and administrative support for the Division as needed.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Organized - Can marshal resources (people, funding, material, and support) to get things done
• Service First - Improve customer experience; enhance quality of life; improve trust in government
• Teamwork - Cooperates with others to achieve goals and overall work objectives
• Adaptability - Responds to changing circumstances by being innovative and altering behavior
• Communication - Expresses clearly and effectively when speaking/writing to individuals or groups

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Any equivalent combination of education and work experience that satisfy the requirements of the job;
• 1+ years of relevant experience
• A bachelor’s degree in Public Administration, Organizational Leadership or related field.

Preferred Education and Experience:

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• 2+ years of Motor Vehicle experience.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

Post-Employment Requirements:

• Must be able to work nights and weekends based on business need
• Work locations and facilities are subject to change based on business need

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

• Spends 70% of the time sitting and 30% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.