Title:  Motor Vehicle Business Manager

GENERAL DESCRIPTION OF JOB:

The Motor Vehicle Business Manager has general responsibility and accountability for all production and performance of their Motor Vehicle Business Office.

DUTIES:

• Manages the daily operation of a Motor Vehicle Branch Office, which may include but is not limited to legislative guidance, budget guidance, business process implementation, data management, customer service, mail processing, cashiering, coordination with external and internal stakeholders, and overseeing staff.
• Manages, and ensures statutory compliance of all motor vehicle functions including: vehicle titling, vehicle registration, vehicle renewals, VIN inspections, accessibility placards and other vehicle services.
• Supports the Motor Vehicle Division Director as a backup primary point of contact for Motor Vehicle operations, DRIVES database reporting, customer service escalations, State Agency communication, and all Branch vehicle service delivery.
• Responsible for the evaluations of their Motor Vehicle Branch as directed by the Motor Vehicle Division Director.
• Informs the Motor Vehicle Division Director on the status of projects and/or changes within Motor Vehicle operations.
• Attends association and professional meetings to enhance and maintain knowledge of trends and developments in vehicle services, as determined necessary by the Motor Vehicle Division Director.
• Technical expert of Motor Vehicle software, business processes, statutes, rules, and regulations.
• Title processing and customer service subject matter expert.
• Responsible for overall timekeeping, coverage and leave within their Motor Branch Office.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Leadership - Creates a vision or goal and communicates it in a way that motivates others to implement it
• Organized - Can marshal resources (people, funding, material, and support) to get things done
• Service First - Improve customer experience; enhance quality of life; improve trust in government
• Teamwork - Cooperates with others to achieve goals and overall work objectives
• Adaptability - Responds to changing circumstances by being innovative and altering behavior

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Any equivalent combination of education and work experience that satisfy the requirements of the job;
• 5+ years of relevant experience; and at least 3 years of supervisory/management experience;
• A bachelor’s degree in Public Administration, Organizational Leadership or related field.

Preferred Education and Experience:

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• 3+ years of Motor Vehicle experience.
• 5+ years of Government experience.
• 5+ years of supervisory/management experience.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

Post-Employment Requirements:

• Active participation in the Colorado County Clerk Association
• Must be able to work nights and weekends based on business need
• Work locations and facilities are subject to change based on business need

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment. Hybrid work opportunities available per approval

PHYSICAL DEMANDS:

• Spends 70% of the time sitting and 30% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.