Title:  Family Time Coordinator (Human Services)

GENERAL DESCRIPTION OF JOB:

The Family Time Coordinator position provides a variety of supportive services to Family Time staff in their work with children who have been placed out of their parents’ care due to abuse and neglect and need supervised contact with their parents.

DUTIES:

• Provide transportation for children to and from family time with their caregivers.
• Use crisis intervention, de-escalation, and critical thinking skills to maintain child physical and emotional safety.
• Use Trauma Informed Care skills to provide and ensure a safe and secure environment for children being transported to and from family time with their parents.
• Maintain consistent contact and communication with the Family Time Coach, caregiver for the child, daycare and/or school to ensure accurate pick up and drop off times, locations, and plans.
• Be aware of and address any special needs or ADA accommodation for the children being transported.
• Report any concerns that occur during transportation to family time staff, assigned caseworker, and other people as needed.
• Enters/uploads information into Statewide Automated Child Welfare Information Systems (Trails), ICM, HS Connects, and other databases. Ensures accuracy of data entry.
• Assist in general program needs including but not limited to scheduling, coverage, transitions, projects, data entry.
• Respond to communication in a timely manner.
• Assist in other program areas and provide support as needed to meet business needs.

REQUIREMENTS:

Skills, Abilities and Competencies:  

• Excellent organizational skills and ability to work in a high volume, high stress environment.
• Proven problem-solving skills.
• Ability to analyze and interpret governmental and legal regulations.
• Knowledge of computer systems and ability to learn various technical applications. 
• Ability to establish and maintain harmonious professional relationships with other employees, outside agencies and customers.
• Maintains appropriate boundaries and remains in compliance with HIPAA privacy laws.
• Show critical thinking, good judgment and flexibility in prioritizing job duties. 
• Show professional behavior in dress attire, written and spoken communication with families, coworkers, and other professionals.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability                       
• Accessibility   
• Inclusivity                            
• Integrity

Education and Experience:

• High School Diploma or GED
• Two (2) years’ experience* which provided extensive public contact in a service-related field.
• Any equivalent combination of education and work experience that satisfy the requirements of the job may be considered.

* Associates or Bachelor’s degree in a related human behavioral sciences field** may substitute for two years of experience. ** In order to meet the minimum educational requirements of a human behavioral science degree, the applicant must have a degree with major course work (equivalent to 30 semester hours or 45 quarter hours) in either development of human behavior, child development, family intervention techniques, diagnostic measures or therapeutic techniques such as social work, psychology, sociology, guidance and counseling, and child development.

Preferred Education and Experience:

• Two years’ experience with extensive public contact in a human services-related field.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.

Post-Employment Requirements:

•  Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

WORK ENVIRONMENT:

• Work is generally conducted in a standard office environment and in a vehicle for transporting children to and from the Department.
• Transporter will also pick up and drop off children at daycare facilities, schools, and kin provider homes.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.