Title:  Diversion Case Manager

GENERAL DESCRIPTION OF JOB:

The Diversion Case Manager provides a variety of support to aid in participant's successful completion of the diversion program including: coordinating both internal and external services, identifying and fostering professional relationships with other community-based providers, connecting diversion participants with community resources and providers as needed, conducting multi-disciplinary meetings, providing educational advocacy, maintaining client records by documenting all participant contacts and tracking progress, and facilitating restorative justice practices in the 18th Judicial District through the District Attorney’s Office.

DUTIES:

• Coordinates with the diversion team to identify appropriate restorative justice practices for participants and facilitates restorative justice practices including community circles.
• Collaborates with clinical staff to create individual plans outlining program requirements for both adult and juvenile diversion participants. Ensures appropriate level of supervision for each client, determines frequency and modality of participants contacts with the program.
• Works in conjunction with program participants to promote successful completion of their individualized program goals.
• Coordinates shared treatment planning with external treatment providers, executes appropriate waivers and releases of information, and ensures compliance with treatment and program requirements.
• Researches and identifies community-based resources as needed, conducts due diligence on community-based resources and establishes professional working relationships between agencies to foster ease of access and collaboration.
• Conducts multi-disciplinary meetings. Helps families to understand educational options and coordinates with schools on transitions. Educates client and family regarding the justice system and consequences of further law involvement. Assists in tracking and collection of restitution.
• Creates case management notes in participant electronic files and all other required paperwork or documentation, maintains participant confidentiality, tracks participant progress and helps to determine program violations and successful completion.
• Collects and reports various case-related statistics. May assist with data collection and reporting related to grant reports and applications.
• Formulates case conceptualization and case presentations to supervisor, co-workers and outside agencies.
• Completes screens and assessments to determine risk and need levels and to guide treatment planning.
• Responds to clients in crisis and makes referrals as needed.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Familiarity with professional and clinical emerging knowledge, and an interest in the criminal and juvenile justice systems and trends.
• Ability to coordinate with community agencies/resources, facilitate meetings with outside providers on behalf of the client, understand and explain program components to clients, families and outside agencies, identify and analyze problems, make recommendations for effective solutions, establish and maintain positive working relationships.
• Effective oral and written communication, ability to multi-task, self-driven and accountable to supervision. Works as a member of a high-functioning, self-directed team.
• Exceptional time management and organizational skills.
• Knowledge of restorative justice principles and experience facilitating varied restorative justice practices.
   

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity
   

Education and Experience:

• Bachelor's degree required in social work or closely related human services field.
• 2+ years of progressively responsible case management duties involving direct service provision with adults, juveniles, and families.
• Any equivalent combination of related work experience and education will be considered.
   

Preferred Education and Experience:

• Bi-lingual (Spanish-English) preferred.

WORK ENVIRONMENT:

The majority of work is provided in a standard office environment. Opportunities to provide community service, day and overnight experiential therapy, restorative justice and various other modalities are incorporated.

PHYSICAL DEMANDS:

• Spends 90% of the time sitting and 10% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.