Title:  Customer Support Specialist

GENERAL DESCRIPTION OF JOB:

The Customer Support Specialist is the first point of contact for Arapahoe County citizens requesting assistance at the Assessor’s Office.  This position is an performs a wide variety of administrative duties associated with the efficient operations of the Assessor’s Office.

DUTIES:

• Provides customer service to walk in customers and/or phone inquiries, performs research and answers basic questions within realm of expertise and if necessary, directs to appropriate personnel.
• Assists public with researching assessor’s office records both of a routine and complex nature.
• Maintains mobile home databases, researches and works through all issues that arise with mobile homes.
• Performs scanning process for assessor documents, including record management and retention. Ensures that documents scanned in are accurate and the highest quality possible in the Profile System.
• Responds to telephone messages and emails in a timely manner.
• Maintains the Distribution of all incoming mail for the Assessor’s Office and distributes to the appropriate personal.
• Performs such office duties as preparing Fax transmission, computer input, document filing, staff document preparation, and efforts associated with completion of special projects.
• Processes functional forms and may respond to contested tax assessments by routing public to appropriate individual.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Demonstrated customer service skills, professional and pleasant demeanor and approachability
• Knowledge of office methods and procedures, spelling, punctuation and arithmetic.
• Ability to learn regulations and guidelines.
• Ability to understand and follow verbal and written instructions.
• Skill in operating office machines and the ability to operate and learn personal computer applications.
• Ability to establish and maintain effective working relationships with supervisors, fellow workers, and the general public.  Ability to communicate effectively with same.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• High school diploma or GED equivalent
• At least 1 years of relevant experience
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered. 

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 90% of the time sitting and 10% of the time either standing or walking.
• Occasionally lifts, carries, pulls, or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.