Title:  Records Management Clerk

GENERAL DESCRIPTION OF JOB:

Records Management Clerk is an entry-level position responsible for performing administrative and customer assistance duties including forms processing, data entry, cash balancing, and record keeping related to the registration and issuance of birth and death records and the issuance of burial permits within the County. Clerk also performs courier delivery of death certificates to funeral homes using County vehicle.

DUTIES:

• Performs all duties and activities related to the registration and issuance of birth and death certificates and disposition permits pursuant to laws, regulations, and standards set by the State Registrar.
• Examines certificates for accuracy and completeness and makes corrections or resolves discrepancies.
• Responds to requests for birth and death certificates and disposition permits via the Internet, telephone, mail, fax and in person.
• Issues certified copies of birth records; accesses on-line CDPHE vital statistics records; reviews and verifies legal identification and proof of relationship or tangible interest documents of requestor, and communicates complete and accurate information on ID and eligibility requirements.
• Issues permits to mortuaries for disposition (burial, cremation, etc.).
• Assures appropriate fees are collected, receipts issued, and daily reports are run and reconciled as appropriate, and maintains balanced cash drawer.
• Performs routine clerical duties related to the issuance and processing of certificates and permits such as answering phones, typing, searching f iles, f iling, data entry, and record keeping.
• Follows all security protocols for the proper handling and storage of confidential documents set by the State Registrar.
• Maintains statistical records of transactions.
• Delivers death certificates to funeral homes in metro area.

REQUIREMENTS:

Behavioral Competencies (these are required for all positions at ACG):

• Accountability                   
• Accessibility                      
• Inclusivity                         
• Integrity

Education and Experience:

• High School Diploma or equivalent
• 1+ year experience in general office or customer service
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Bi-lingual Spanish strongly preferred

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Certification as a Deputy Registrar through the Colorado Department of Public Health and Environment (CDPHE). Thorough understanding of State Vital Records Office regulations. Complete 8 hours annual training through CDPHE.

Post-Employment Requirements:

• Occasional on-call weekends and holidays with limited time demands.
• May require flexible hours outside 8am-5pm standard business hours.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

 The following are some of the physical demands commonly associated with this position.

• Spends 90% of the time sitting and 10% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.