Title:  Management Analyst I or II (Hybrid Work Schedule)

GENERAL DESCRIPTION OF JOB:

This position performs a variety of administrative and analytical functions in support of Department programs and business operations.  The position serves as the Department’s APWA Coordinator, overseeing the Department’s reaccreditation processes/procedures and maintaining the Department’s Operations Manual.  The position participates in and supports strategic initiatives and projects, develops presentations, formulates recommendations, and maintains a variety of administrative records.

DUTIES:

• Plans, organizes, and coordinates the Department’s ongoing national APWA accreditation program as the Department’s Accreditation Coordinator.  Fully prepares and supports the Department through every step of the re-accreditation and mid-term review processes.  Specific duties as it relates to this program are:
  • Provides guidance, recommendations, and support to the APWA Accreditation Manager and PWD Director on the re-accreditation and mid-term review processes.
  • Recommends timelines, deadlines, and processes to follow for re-accreditation and mid-term reviews.
  • Analyzes the full APWA Practice Manual to identify changes and new requirements and provides this information to chapter owners.
  • Prepares each chapter/practice for internal review.
  • Provides guidance to all staff involved in the APWA re-accreditation and mid-term process.  This includes developing and distributing a variety of resource guides and developing and conducting training on various aspects of the process.
  • Drafts response letters and other required documentation related to the re-accreditation and mid-term processes.
  • Serves as a primary point of contact with APWA.  
• Develops and drafts directives and SOPs for various aspects of PWD operations for review by the Support Services Division Manager and PWD Director.  Conducts analysis, research, and other forms of outreach needed to develop a well thought-through and well-written directive/SOP that will add value to PWD operations.   
• Serves as the subject matter expert as it relates to the Department’s extensive Operations Manual.  Specific duties as it relates to this function are:
  • Develop procedures for maintenance of the Operations Manual and ensure that such procedures are followed for all updates. 
  • Develop templates for PWD Directives and SOPs. 
  • Analyzes the manual and proactively identifies gaps, making recommendations for new policies to be created and current policies to be updated.
• Develops and delivers a variety of training classes for PWD team members, including training on customer service principles, communication best practices, time administration, records management, etc. 
• Provides support for process improvement initiatives.  This support includes assisting with process evaluation, developing recommendations for improvement, and helping to develop performance measures or other mechanisms to evaluate success after implementation.
• Assists with strategic planning efforts and implementation of Department-wide initiatives.
• Conducts studies and research into new programs/initiatives; this work may include gathering and analyzing data from neighboring jurisdictions or other organizations within or outside of Arapahoe County. 
• Acts as the main communication liaison between PWD leadership and the Commissioners’ Office, coordinating:  
  • Study sessions  
  • Drop‑ins  
  • Business meetings  
  • Follow‑ups and agenda materials  
• Provides internal and external customer service daily and is considered a department-wide subject matter expert for customer service, research, and referrals. 
• Serves as the division’s primary time administrator, ensuring accuracy, compliance, and timely completion of employee timekeeping. Provides guidance to staff and coordinates corrections or adjustments.

REQUIREMENTS:

Education and Experience:  

• Bachelor’s degree in public administration, business administration, or related field OR a minimum of three years of relevant professional-level work experience is required.
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered. 

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 80% of the time sitting and 20% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.