Title:  Operations Systems & Security Supervisor

GENERAL DESCRIPTION OF JOB:

The Operations Systems & Security Supervisor provides leadership and management of Systems & Security Unit’s delivery of service to more than 700 Human Services staff and partners. Ensuring direct reports processing of Personnel Action Forms within SAP, performing a variety of complex and technical duties associated with managing employee computer access, asset disbursement/recovery/inventory, maintaining multiple rosters and data bases as well as initiating, obtaining, and revoking appropriate state, internal and third party/vendor computer access for new and separating employees.

DUTIES:

• Directs and oversees the work activities of employee(s), evaluates, and manages performance, ensures adherence to all department, county, and governmental policies, and administers all time keeping, payroll and attendance related activities. Establishing clear, consistent objectives and expectations for staff and provides consistent coaching and corrective action when necessary. Collaborates with HR to ensure employee relations are handled timely and within policy guidelines.
• Oversees the PAF process within Human Services, to include changes in job number, code, title, pay scale group and level, employee group, organizational unit, cost center and personnel area. Serves as the Department’s Security Coordinator, managing security administration for network resources, applications, data files, and state programs for County employees, contractors, and external users. Responsibilities include creating, modifying, and terminating County and State accounts.
• Utilizes Perform Mass Transfer of Cases function in Colorado Benefits Management Systems (CBMS) to mass transfer cases between offices, caseloads, units, or individuals. In addition to also performing mass transfers in multiple state and county systems.
• Responsible for security reviews and audits, implementing corrective actions to address security risks and ensure compliance with county and state policies and regulations.
• Works with Facilities and Fleet Management Department to activate, deactivate or update the access cards of Human Services employees, contractors, and volunteers; and maintains and updates access groups in CentrePoint, Arapahoe Plaza, and Oxford Vista locations.
• Manages the Learning Management System (LMS) accounts for the Human Services Department including scheduling of training events, managing employee attendance and registration information, and migrating historical data for Human Services employees.
• Provides technical assistance on County and State computer systems, IP desk phones and conference phones, Verizon, wireless devices as well as audio and visual equipment in CentrePoint, Arapahoe Plaza and Oxford Vista locations.
• Maintains the database of personnel data, position assignment, inventory of computer and wireless data equipment and security access information by acting as department liaison with the Facilities and Fleet Management Department and the County Information Technology Department to submit FIX tickets, Security Management Requests, Equipment Move Request Forms or Phone MAC Forms.
• Coordinates and leads in multiple elements of the recruitment and hiring process.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Gives and receives non-routine and non-recurring information, which requires extensive knowledge of a wide range of Human Resource information.
• Willing to take action to address security and department system needs without being requested to do so.
• Collaborating with other to reach mutually agreed-upon resolutions that fulfill the group objectives.
• Identifies and set priorities, plan, and effectively allocate appropriate resources.
• Provides leadership by adjusting one’s approach to the demands of a particular task by taking and
• maintaining a position in a self-assured manner.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Associate degree
• At least 3+ years of relevant experience in Security Administration Functions
• At least 2+ years of supervisory/management experience
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Associate Degree in Computer Science, Business Administration or related field is desirable.
• Experience working with Human Services related State Applications (i.e. CBMS, Trails, ACSES, etc.)

Pre-Employment Additional Requirements:

Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

Post-Employment Requirements:

• Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.
• Must be available to work on-call requiring evenings, holidays, and weekends to test state and/or local systems, applications, or databases for the Department of Human Services.
• Work locations and facilities are subject to change based on business needs.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls, or pushes up to 50 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 50 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.