Title:  Medical Assistant (Public Health)

GENERAL DESCRIPTION OF JOB:

The Medical Assistant primarily performs clinical medical assistant duties in the Arapahoe County Public Health sexual health clinics. May also staff call center, perform clerical duties and staff the clinic front desk as needed.

DUTIES:

Medical Assistance

• Prepares and maintains clinic area and lab, sanitizes, and stocks clinic area, and sterilizes medical instruments, monitors and performs autoclave sterilization testing.
• Interacts with clients to obtain demographic information, prepares and maintains patient charts as per established protocol and procedures, and records purpose of patient visit.
• Takes patient’s vital signs, height and weight measurements, performs lab tests as specified, and prepares specimens for transport to outside labs, obtains bodily fluid samples, records complete and accurate results.
• Assists providers in patient exams and procedures to include anogenital exams and procedures related to sexual/reproductive health.
• Administer intramuscular or subcutaneous injections per appropriate competencies.
• Maintains lab records in the EHR by performing daily lab result uploads and assigning unacknowledged results to appropriate providers to review.
• Provides counseling and educational information related to proactive health management, substance addiction or abuse, immunizations, medical testing and procedures, family planning, and women’s health issues per the appropriate information and educational sheets.

Administrative Support

• Performs word processing and data-entry functions to maintain and update documents, spreadsheets, and other electronic records. 
• Receives and processes requests for release of medical records in alignment with established policies and procedures.
• Transfers records and collects standard processing fees from patients.
• Aids office personnel as phone relief, general clerical support, and completing forms related to grants.
• Maintains inventory of clinic supplies. Orders and stocks supply in collaboration with the clinic supervisor. 
• Maintains knowledge about current practice guidelines and continuing education topics pertinent to the Medical Assistant role.
• Will assist with interpretation as needed if bilingual and certified as a medical interpreter.

Customer Service

• Provides courteous and helpful customer service to clients and the general public of diverse cultural and socio-economic backgrounds. 
• Receives and screens phone calls, schedules appointments, provides general information related to program and services.  Makes referrals to partner agencies for services not provided by public health clinics. Refers non-standard requests or technical questions to the appropriate department or person.
• Explains fee schedules, billing procedures, and relevant program documents to patients. Answers questions effectively and courteously.  Escalates unanswered questions as appropriate. 
• Performs patient check-in for clinic appointments, including verbal/visual engagement with patients, obtaining and verifying financial information, and obtaining and processing information to assess Medicaid eligibility for clinic services.
• Checks patients out of clinic appointment, including collecting appropriate fees established for services, issues receipts, and balances receipts daily.  Verifies patient information for the business office to bill for uncollected fees.  Schedules return visit as appropriate.  Provides effective customer service as the closing clinic representative.

REQUIREMENTS:

Education and Experience:  

• High School diploma or GED equivalent
• Successful completion of a Medical Assistant training program accredited by the Commission for Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), or by the Council of Medical Education of the American Medication Association in collaboration with the American Association of Medical Assistants (AMA-AAMA).
• Active CPR certification
• Experience performing medical assistant related duties
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Experience

• Bilingual (English/Spanish)
• Certified medical interpreter and/or interest in providing interpretation services as needed.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. 

WORK ENVIRONMENT:

• Work is generally confined to a clinical/office environment.
• Participation in community outreach events are encouraged as available.

PHYSICAL DEMANDS:

 The following are some of the physical demands commonly associated with this position.

• Spends 90% of the time sitting and 10% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 40 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 50 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.
• Exposure to: PPEs, blood borne pathogens, hazardous environment, autoclaves

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.