Title:  Homemaker Lead - Eastern Plains

GENERAL DESCRIPTION OF JOB:

The Homemaker Lead is responsible for day-to-day coordination and guidance to Homemakers within the Senior Resources division. Areas of oversight may include a variety of duties to assist staff in performing task with senior and disabled citizens in their homes by providing support housecleaning, laundry, shopping, and companionship services. The Homemaker Lead recognizes staff needs and provides support and refers to community resources or supervisor for gaps.

DUTIES:

• Subject matter expert on Homemaker position and continually demonstrates leadership to the rest of the team.
• Trains new staff in Homemaker documentation, processes, and day-to-day operations.
• Provides guidance and direction on day-to-day activities associated for other Homemaker staff.
• Utilizes exceptional customer service skills to develop and maintain client relationships while working in their homes.
• Performs a variety of housecleaning duties for clients to include cleaning of bathroom, kitchen floors, stove and refrigerator, vacuuming rugs, dusting furniture and appliances, laundry, and changing bed linen.
• Shops for groceries for client as needed.
• Performs errands for client as needed.
• Refers clients to other community resources as appropriate.
• Shares information with supervisors when issues of service gaps, client safety or neglect may occur.
• Maintains accurate paperwork including Homemaker Reports, time sheets, and mileage reports.
• Attends training to maintain/enhance knowledge and professionalism.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Familiarity with the issues and problems related to senior and disabled citizens.
• Excellent customer service and organizational skills.
• Ability to demonstrate effective customer service and communication skills with all customers including those who may be angry or difficult.
• Knowledge of housekeeping procedures.
• Skill in the use of housekeeping materials and tools.
• Ability to work independently and as a team member.
• Ability to establish and maintain effective working relationships with superiors, fellow workers, and serviced citizens.
• Knowledge of or ability to learn community resources used for referrals.
• Ability to practice good attendance habits.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• HS Diploma or GED
• Two (2) years of relevant experience
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR), background check, CAPS background check, and strength and capabilities test.
• Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Must have adequate motor vehicle insurance.
• Must have a mobile telephone.

Post-Employment Requirements:
A good driving record is required. Must have a personal vehicle available for work related transportation.

WORK ENVIRONMENT:

Work is performed in the homes of serviced clients.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 20% of the time sitting and 80% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 25 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.