Title:  Family Resource Navigator-Hybrid Work Model

GENERAL DESCRIPTION OF JOB:

The Family Resource Navigator will work directly with families involved with Child Protection Services, Community Support Services, and Child Support Services as needed, to enhance the family’s ability to connect to proper services and develop support systems. They will provide individualized case management and stabilization services to a caseload of clients, including adults and children with multiple barriers and those that may be experiencing homelessness or at risk of becoming homeless.

DUTIES:

• Evaluates the needs and gaps of individuals, children, and parents.
• Make referrals to department services and community- based organizations based of needs assessment.
• Develops case plans to address deficiencies, specific to the needs of each family member.
• Assist family members with the coordination and completion of paperwork, to enter services, while facilitating communication with these various systems
• Maintain regular contact with the family’s in assigned caseload and document all contact.
• Develops a high level of expertise and access to relevant and existing resources both internally and externally.
• Work with other professionals who are also providing services, and coordinate services for maximum effectiveness.
• Provide crisis intervention as needed and assist other staff with critical families.

REQUIREMENTS:

Skills, Abilities, and Competencies:

• Knowledge of family engagement strategies, principles of interviewing, assessment, and facilitation skills that are strength-based and solution focused.
• Ability to work with and evaluate complex family dynamics, formulate case plans with family input, and make decisions regarding case services, crisis response, and prevention efforts.
• Demonstrate awareness of, sensitivity to, and competence in dealing with culturally and socioeconomic diverse client population. Respects and respond appropriately to the culture, language, values, and family structures of each family served.
• Deeply understands and practices with a trauma informed lens.
• Strong interpersonal and communication skills, both verbal and written.
• Experience working directly with individuals and/or families with multiple barriers requiring navigation and case management, identifying needs and linking families to appropriate services such as: behavioral health services, legal services, housing, counseling, social services, childcare, respite resources, prevention efforts, crisis coordination and response.
• Knowledge of available internal/external resources to support children and parents.
• Bilingual English/Spanish is a plus.
• Knowledge of Microsoft Office suite, and state and county computer systems.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Bachelors’ degree in Social Work, Sociology, Psychology, Child Development, Criminal Justice or Human Services related field
• 2+ years’ experience in family case management
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes a motor vehicle record (MVR) and background check.
• Reliable transportation is required as you will be utilizing your own personal vehicle for visiting with families and meetings with community partners.

Post-Employment Requirements:
Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

WORK ENVIRONMENT:

• Work may involve considerable time away from a standard office environment. Travel will be necessary to meet with families and individuals to conduct assessments in-person, attend appointments with clients, as well as with community agencies.
• Willingness to travel, as driving is required.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.