Title: Data Analyst/IT System Support-Hybrid Work Model
Job Number: 575
Salary: $69,889.04 - $111,639.06
Department/Office: Human Services
Division: Data and Systems
Location: 1690 W. Littleton Blvd., Littleton, CO, 80120
Job Type: Salary Full-Time
Posting Date: 04/28/2026
Closing Date: 05/12/2026
The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.
Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.
Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)
ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.
The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.
GENERAL DESCRIPTION OF JOB:
Provides desktop and network end-user support for Human Services technology, including training staff on State and County software applications. Supports data analysis and system improvements by assisting with reporting, tracking support trends, and promoting best practices aligned with departmental goals.
DUTIES:
- Provides on-site user support for all technological resources. Acts as a liaison with other Divisions and Departments to ensure that staff have appropriate access to databases, reports, hardware and software that they need to be effective in their jobs. Provides on-site help desk services for users by researching problems, correcting them, or contacting the appropriate help desk.
- Responsible for assisting in the development, coordination, and training of all Human Service employees on office software, including but not limited to MS365, Windows, CBMS, CHATS, ACSES, Trails, and HSConnects.
- The Data Analyst & IT Systems Support is responsible for assisting in analyzing, tracking, and coordinating technological needs, program and business process improvements, and making appropriate recommendations to the Data and Systems Administrator. This can include upgrading and/or purchasing system software and hardware, repairing system equipment as needed, and/or improving business processes.
- Assists the Division as needed in day-to-day work through efficient use of technology.
- Develop a working knowledge of each Division’s workflow patterns through the use of system software.
- Attends ongoing training from the State and County and IT staff to enhance and maintain knowledge of changes and developments in technology. Applies this knowledge to the workplace to enhance staff productivity.
- Analyze various types of data to identify trends and other indicators to increase efficiencies throughout the Division.
- Gathers and documents business requirements to support software procurement, implementation, and system configuration, ensuring solutions align with operational needs and compliance standards.
- Designs and develops technology solutions using no-code/low-code platforms (e.g. Airtable, Power Apps, Power Automate, SharePoint) to streamline workflows, improve data collection, and enhance business processes.
REQUIREMENTS:
Skills, Abilities, and Competencies:
- Ability to manage competing priorities, meet deadlines, and perform effectively in a fast-paced, high-volume environment with minimal supervision.
- Strong communication and interpersonal skills, with the ability to build effective working relationships with staff, leadership, and external partners.
- Knowledge of Public Assistance programs, eligibility rules, and State systems, with the ability to learn and adapt to new or configurable software.
- Proficiency in Microsoft Office and general computer hardware and software support.
- Strong analytical and problem-solving skills, including the ability to evaluate processes and recommend data-driven improvements while delivering high-quality customer service.
Behavioral Competencies (these are required for all positions at ACG):
- Accountability
- Accessibility
- Inclusivity
- Integrity
Education and Experience:
- Associate degree
- 1-2 years’ data reporting and/or data analysis.
- 1-2 years’ IT helpdesk support.
- Any equivalent combination of education and work experience that satisfies the requirements of the job will be considered.
Preferred Education and Experience:
- 2–3 years of professional casework, case management, or human services experience.
- Experience with software configuration, system implementation, or administration (e.g., configuring workflows, forms, or business rules within enterprise or low-code platforms)
Pre-Employment Additional Requirements:
- Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
- Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
Post-Employment Requirements:
- Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.
WORK ENVIRONMENT:
- Work is generally confined to a standard office environment.
PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.
- Spends 50% of the time sitting and 50% of the time either standing or walking.
- Occasionally lifts, carries, pulls, or pushes up to 25 lbs.
- Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
- Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
- Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
- Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
- Visual capacity enabling constant use of computer or other work-related equipment.
Definitions:
- Occasionally: Activity exists less than 1/3 of the time.
- Frequently: Activity exists between 1/3 and 2/3 of the time.
- Constantly: Activity exists more than 2/3 of the time.
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch
Privacy Rights 24
https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdf
Privacy Rights 25
https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf
** Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.
** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.
Nearest Major Market: Denver