Title:  Care Coordinator (Hybrid Work Schedule)

GENERAL DESCRIPTION OF JOB:

The Care Coordinator will be responsible for care coordination for clients accessing syringe exchange and testing services in the Harm Reduction and HIV Prevention program. Care coordination will consist of linking clients to infectious disease treatment, substance use disorder treatment, and mental health treatment (including behavioral healthcare).

DUTIES:

• Collaborate with clients to develop, implement, and revise individualized case management treatment plans and monitor progress toward case management goals.
• Follow up with all clients whose screening results indicated the need for assistance with infectious disease (HIV/HCV/STIs) treatment, substance use treatment, and behavioral health care.
• Assist clients in making appointments and coordinating transportation to appointments.
• Participate in program, agency, and external meetings as well as trainings to support professional development (i.e., trauma informed care, mental health first aid, etc.).
• Assist in fixed site/street/mobile outreach as well as internal and external events when appropriate.
• Maintain accurate and detailed participant records including following HIPAA protocols.
• Maintain appropriate boundaries with participants, observing all confidentiality and HIPAA/Arapahoe County policies, procedures, and protocols.
• Maintain an updated resource directory for referrals to services providers and maintain relationships with key partners.
• Advocate for client, addressing and resolving any external barriers to treatment within reason.
• Provide short term case management until client is stabilized in/finished with treatment and identified goals are achieved.
• Engage in program evaluation activities, including ongoing dialogue with participants and other stakeholders to continually improve the location and delivery of our services.

REQUIREMENTS:

Emergency Preparedness and Response

• Responds, as required, to support public health emergencies, incidents, and events. Employee participates in all exercises and drills on emergency preparedness and response, as required. Completes trainings identified as appropriate for this level employee and initiates corrective actions and responses pursuant to Federal, State, and Local laws, statutes, and regulations.

Skills, Abilities and Competencies:

• Excellent written and verbal communication skills, along with the ability to provide scientifically supported, data-driven, educational, persuasive presentations and documents for internal and external audiences.
• Ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
• Familiarity with harm reduction principles, trauma informed care, active listening, and person-centered care.
• Deep understanding and passion for helping individuals with substance use/behavioral health complications.
• Working knowledge of issues relevant to substance use, infectious diseases such as HIV/HCV/STIs, and behavioral health.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Bachelor’s degree in public health, nursing, social work, human development, or related health profession.
• 2+ years of relevant public health experience and/or experience working with underserved communities.
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• One or more years of professional and/or lived experience in harm reduction and/or substance use work.
• One or more years of providing direct client services.
• Preferred bilingual (Spanish speaking)

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. (other options: Physical capabilities examination, drug screen, polygraph)
• Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.

WORK ENVIRONMENT:

• Work is frequently conducted in community settings and outdoor elements, with travel to other locations or outside agencies to provide program services or attend meetings. Case manager will also work in an office setting.
• Continuously works closely with co-workers and clients.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.