Title:  Court Services Operations Technician

GENERAL STATEMENT OF DUTIES:

Under the general supervision of a Court Services Sergeant, this position works within the Court Services Control Center (LINK Control) where the technician monitors and controls movement in areas immediately in and around the Arapahoe County Justice Center Complex, Courthouses and the Arapahoe County Detention Facility by use of active and recorded video surveillance camera systems and radio communications. The position manages all Court Services normal and emergency radio traffic, Computer Assisted Dispatch (CAD) functions and assists in manpower allocation and management utilizing computer and radio systems. Staff uses NCIC/CCIC databases to confirm warrants, DMV vehicle and driver licensee/Identification clearances, and teletype communications with other agencies.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The following duty statements are illustrative of the essential functions of the job and does not include other routine duties and daily tasks that may be required:

• Observes security monitors to allow movement throughout the Courthouse, monitors elevator movement and the security/fire systems in the Courthouse.
• Monitors and controls radio traffic within the Courthouse; shuts down non-emergency traffic during a crisis situation.
• Documents significant and unusual events that happen either written or using available databases.
• Calls for assistance and may coordinate responses in emergency situations.
• Acts as a liaison between Court Services and the Arapahoe County Sheriff's Office Communications Center in the coordination of emergency response for law enforcement calls for service, Fire Department service requests and EMS response.
• Operates computers and standard office equipment, including commonly used computer software programs.
• Utilizes NCIC/CCIC databases to confirm warrants, DMV vehicle and driver licensee clearances and teletype communications with other agencies.
• Maintains regular and acceptable attendance at such level as determined at the Sheriff's Office discretion.
• Is available and willing to work such overtime per day or per week as the Sheriff's Office determines is necessary or desirable to meet its needs.
• Is available and willing to work such weekends and holidays as the Sheriff's Office determines are necessary to meet operational needs.
• Performs duties onsite, except those job duties that are customarily or by nature performed offsite.
• Follows and supports the mission, values, organizational philosophies, operational principals, code of conduct and policies and procedures of the Sheriff's Office.
• May be assigned other duties as necessary.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to comprehend and apply the safety, security protocols and procedures of the Arapahoe County Justice Center complexes and Detention Facility.
• Basic understanding of officer safety.
• Ability to operate computers and commonly used the computer software programs, as well as any other standard office equipment as required by position.
• Ability to multi-task and stay calm during busy times or in crisis situations.
• Ability to apply sound reasoning and decision-making.
• Ability to verbally communicate with deputies, other law enforcement professionals, Courthouse patrons, staff and inmates in an effective manner.
• Attention to detail when assisting the management of inmate movement within the facilities.
• Ability to communicate effectively in both verbal and written English language.
• Ability to establish and maintain effective working relationships with supervisors, other staff members and the general public.
• Ability to cope in a safe manner with stressful situations, emotional or irate responders, and unprofessional contacts.
• Ability to stay calm during highly stressful situations while handling numerous tasks simultaneously.
• Must possess strong interpersonal communication skills.

MINIMUM QUALIFICATIONS:

EDUCATION: High School graduate or G.E.D. equivalent.

EXPERIENCE: No specific requirement.

OR

Any equivalent combination of education and experience that satisfy the requirements of the job as approved by the Sheriff.

CERTIFICATIONS / LICENSES: None.

PREFERRED QUALIFICATIONS:

• Prior first responder based (LE/Fire/EMS) dispatch operations experience.
• Two (2) years of experience working in a law enforcement agency (civilian/sworn).

NECESSARY SPECIAL REQUIREMENTS:

• Must possess CPR and First Aid certification within the initial status period.
• Must be 18 years of age or older.
• Must possess a valid driver’s license.
• Must be able to obtain NCIC/CCIC certification.
• Must be able to obtain CAD certification, as needed.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all inclusive.

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

• Constantly uses eye, hand and finger coordination enabling the use of automated machinery, and writing utensils.
• Spends 90% of the time sitting, 10% standing or walking while on the job.
• Constantly uses visual capacity including depth perception and peripheral vision enabling completion of required duties.
• Constantly involved in oral and auditory interaction, enabling interpersonal communication.

JOB-RELATED CONTACTS:

Contacts are limited to supervisors and co-workers and occurs on a daily basis. Indirect contact with the general public in the form of electronic and telephonic communications is common.

WORK ENVIRONMENT:

Work is performed primarily in a general operations center (LINK Control Room). The work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to be involved in making rapid major decisions involving people, resources and property with limited direction. May be asked to work scheduled shifts at any time of the operational schedule for the Court Services section. This schedule is typically Monday through Friday, from 0600 until close of business at 1800 hours.

BIO-HAZARD NOTICE:

This position has been determined to be a MINIMAL exposure risk to "biohazards" including, but not limited to, viruses, toxins, and blood-borne pathogens, such as HIV/AIDS (human immunodeficiency virus/acquired immunodeficiency syndrome), HBV (hepatitis B virus), and air-borne transmissions of TB (tuberculosis). Members are advised that exposure to a "biohazard" may result in severe illness and/or death. Members are required by agency policy to use protective equipment and clothing. Inoculation may be required to prevent and/or treat exposures to "biohazards".